Introduction

This California Privacy Notice supplements the information contained in the Gigue Inc. Privacy Policy and applies solely to visitors, users, and others who reside in the State of California. We have adopted this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA), and any terms defined in the CCPA and CPRA have the same meaning when used in this notice.

This notice describes how we collect, use, disclose, and otherwise process the personal information of California residents, both online and offline, and explains the rights that California residents have regarding their personal information under California law.

For more general information about our privacy practices that apply to all users, please see our Privacy Policy at gigue.ai/legal/privacy-policy.

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. In particular, we have collected the following categories of personal information from consumers within the last twelve months:

Categories of Personal Information Collected

Identifiers: Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. We collect this information directly from you when you create an account, contact us, or use our services, and automatically when you interact with our website.

Personal Information Categories Listed in California Customer Records Statute (Cal. Civ. Code § 1798.80(e)): Name, address, telephone number, payment card number, or other financial information. We collect this information directly from you when you make a purchase or set up billing for our services. Some personal information included in this category may overlap with other categories.

Protected Classification Characteristics Under California or Federal Law: We do not intentionally collect information about age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, or genetic information (including familial genetic information). However, such information may be incidentally contained in documents or communications you provide to us.

Commercial Information: Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. We collect this information when you use our services, make purchases, or interact with our platform.

Internet or Other Similar Network Activity: Browsing history, search history, and information on a consumer's interaction with a website, application, or advertisement. We collect this information automatically when you use our website or services through cookies, web beacons, and similar technologies.

Geolocation Data: General physical location information at the city or regional level derived from IP address. We collect this information automatically when you access our website or services.

Professional or Employment-Related Information: Current or past job history, job title, employer name, work email address, work phone number. We collect this information directly from you when you create an account or use our services, and from third-party business contact databases.

Education Information: Information about education history or background. We do not specifically collect this information, though it may be incidentally provided in resumes or profiles you choose to share with us.

Inferences Drawn from Other Personal Information: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. We derive this information from your interactions with our services to improve your experience and our platform functionality.

Sensitive Personal Information: We may collect account log-in credentials, which are considered sensitive personal information under California law. We use this information solely for authentication and security purposes and do not use or disclose it for purposes other than those permitted under CCPA.

How We Collect Personal Information

We collect personal information from the following sources:

Directly from you: When you create an account, use our services, make purchases, contact customer support, fill out forms, participate in surveys, or communicate with us through any channel.

Automatically: When you navigate our website or use our services, we automatically collect certain information through cookies, web beacons, log files, and similar technologies. This includes Internet or network activity information such as IP address, browser type, pages visited, and usage patterns.

From third parties: We may receive personal information from business partners, service providers, data brokers, social media platforms (if you choose to connect your account), and publicly available sources such as business contact databases and professional networking sites.

From your integrations: If you connect third-party services (such as email, calendar, or collaboration tools) to our platform, we receive information from those services in accordance with their authorization protocols and your permission settings.

How We Use Personal Information

We use the personal information we collect for the following business and commercial purposes:

Providing and Managing Services: To provide, maintain, personalize, and improve our services, including to create and manage your account, process transactions, provide customer support, and deliver the core functionality of our proactive agent platform.

Communication: To communicate with you about your account, respond to your inquiries, send administrative information, provide customer support, and send you technical notices, updates, security alerts, and other transactional or relationship messages.

Marketing: To send you marketing communications about our products, services, offers, promotions, news, and events that may be of interest to you, in accordance with your communication preferences. You may opt out of these communications at any time.

Analytics and Improvement: To understand and analyze how you use our services, to monitor and analyze usage trends and preferences, to improve our website and services, and to develop new features, products, or services.

Security and Fraud Prevention: To detect, prevent, and address technical issues, fraudulent activity, security threats, and violations of our Terms of Service, and to protect the rights, property, and safety of Gigue, our users, and others.

Legal Compliance: To comply with legal obligations, respond to legal process, enforce our agreements, protect our rights, and resolve disputes.

Business Operations: To carry out our business operations, including auditing, accounting, corporate governance, and other internal business functions.

Research and Development: To conduct research and development to improve our artificial intelligence and machine learning models, enhance platform functionality, and develop new features and services. This may include using aggregated or de-identified data.

With Your Consent: For any other purpose with your consent or at your direction.

How We Share Personal Information

We may disclose the categories of personal information listed above for business purposes to the following categories of third parties:

Service Providers: We share personal information with third-party service providers who perform services on our behalf, such as cloud hosting providers, payment processors, customer support tools, email service providers, analytics services, and security services. These service providers are contractually obligated to use personal information only as necessary to provide the services we request and are prohibited from using or disclosing the information for any other purpose. A current list of our service providers is available at trust.gigue.ai.

Professional Advisors: We may share personal information with professional advisors such as lawyers, accountants, auditors, insurers, and other professional advisors as needed in the course of their services.

Business Transaction Recipients: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your personal information may be disclosed or transferred as part of such a transaction.

Legal and Regulatory Authorities: We may disclose personal information to law enforcement, government authorities, or other third parties when required by law or legal process, or when necessary to protect our rights, the safety of our users, or others.

With Your Consent: We may share personal information with third parties when you have given us explicit consent to do so.

Sale and Sharing of Personal Information

We do not sell personal information. We have not sold personal information of California residents in the preceding twelve months and do not have actual knowledge of selling personal information of minors under 16 years of age.

We do not share personal information for cross-context behavioral advertising. We do not share personal information with third parties for cross-context behavioral advertising purposes as defined by the CPRA. We do not participate in advertising networks or allow third parties to collect information about your online activities over time and across different websites when you use our services.

Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The specific retention periods vary depending on the type of information and the purposes for which it is used:

Account Information: We retain account information for the duration of your account plus a reasonable period thereafter for business and legal purposes, typically up to seven years after account closure or as required by law.

Service Usage Data: We retain service usage data for the duration of your business relationship with us and for a reasonable period thereafter to analyze the data for our own operations, typically up to three years.

Transaction Records: We retain transaction and billing records for at least seven years to comply with tax, accounting, and legal requirements.

Marketing Data: We retain marketing data until you opt out, we determine it no longer has business value, or you request deletion.

Legal and Compliance Data: We retain data as long as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When we no longer have a business need to retain your personal information, we will either delete or de-identify it, or if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your California Privacy Rights

California law provides California residents with specific rights regarding their personal information. This section describes your rights under the CCPA and CPRA and explains how to exercise those rights.

Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve months. Once we receive and verify your request, we will disclose to you:

  • The categories of personal information we collected about you

  • The categories of sources from which we collected personal information

  • Our business or commercial purpose for collecting or selling personal information

  • The categories of third parties with whom we share personal information

  • The specific pieces of personal information we collected about you

  • If we disclosed your personal information for a business purpose, a list identifying the personal information categories that each category of recipient obtained

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the personal information, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities

  • Debug products to identify and repair errors that impair existing intended functionality

  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law

  • Comply with the California Electronic Communications Privacy Act

  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us

  • Comply with a legal obligation

  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it

Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of our processing. Once we receive and verify your request, we will use commercially reasonable efforts to correct the inaccurate personal information.

Right to Opt-Out of Sale or Sharing

You have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising. However, we do not sell personal information and we do not share personal information for cross-context behavioral advertising purposes. Therefore, we do not offer an opt-out for these activities. If our practices change, we will update this notice and provide appropriate opt-out mechanisms.

Right to Limit Use and Disclosure of Sensitive Personal Information

You have the right to limit the use and disclosure of your sensitive personal information to only what is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services. However, we only collect sensitive personal information (account credentials) for authentication and security purposes, which are uses permitted under CCPA. We do not use or disclose sensitive personal information for purposes that would require us to provide a right to limit. If our practices change, we will update this notice and provide appropriate mechanisms to limit use.

Right to Non-Discrimination

You have the right not to receive discriminatory treatment by us for exercising any of your rights under the CCPA or CPRA. We will not discriminate against you for exercising your rights, including by:

  • Denying you goods or services

  • Charging you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties

  • Providing you a different level or quality of goods or services

  • Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services

However, we may offer you certain financial incentives permitted by CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

How to Exercise Your Rights

To exercise your rights to know, delete, or correct your personal information, please submit a verifiable consumer request to us by either:

  • Emailing us at: privacy@gigue.ai

  • Calling us at: +1 415-316-3585

  • Submitting a request through your account settings if you are a registered user

  • Mailing us at: Gigue Inc., Attention: Privacy Department, 2261 Market Street, STE 86518, San Francisco, CA 94114

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a twelve-month period. The verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Verification Process

When you submit a request to know, delete, or correct your personal information, we will take steps to verify your identity to protect your privacy and security. The verification steps we take may vary depending on the sensitivity of the personal information and whether you have an account with us.

For Account Holders: If you have an account with us, we may verify your identity by requiring you to log in to your account and confirm your request through your account dashboard or by responding to an email we send to the email address associated with your account.

For Non-Account Holders: If you do not have an account with us, we may verify your identity by matching information you provide in your request with information we have about you, such as name, email address, and phone number. We may ask you to provide additional information or documentation to verify your identity.

For Deletion and Correction Requests: For requests to delete or correct personal information, we may require a higher level of verification to ensure we are deleting or correcting the correct person's information.

If we cannot verify your identity with the information provided, we may request additional information from you, which we will only use for verification purposes and will delete after verification is complete.

Response Timing and Format

We will respond to a verifiable consumer request within forty-five days of receipt. If we require more time (up to an additional forty-five days), we will inform you of the reason and extension period in writing within the initial forty-five-day period.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the twelve-month period preceding receipt of your verifiable consumer request. If applicable, the response we provide will also explain the reasons we cannot comply with a request.

For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance, specifically by electronic mail communication.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Authorized Agents

You may designate an authorized agent to make a request on your behalf under the CCPA. We will require you to verify your own identity directly with us or confirm that you provided the authorized agent permission to submit the request. We may also require the authorized agent to provide proof that they have been authorized to act on your behalf.

To designate an authorized agent, please provide us with:

  • A signed written authorization from you permitting the authorized agent to act on your behalf

  • Verification of your identity as described in the verification process section above

  • Verification that the authorized agent is registered with the California Secretary of State to conduct business in California, if the authorized agent is a business entity

We may deny a request from an authorized agent that does not provide proof that they have been authorized by you to act on their behalf.

Financial Incentives

We do not currently offer any financial incentive programs that would result in different prices, rates, or quality levels based on the collection, retention, or sale of personal information. If we develop such a program in the future, we will provide you with a description of the material terms of the program, including how to opt in and opt out, and we will not enroll you in the program without your prior opt-in consent. Any such program will comply with applicable California law.

Do Not Track Signals

California law requires us to disclose how we respond to "do not track" requests or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about a consumer's online activities over time and across third-party websites or online services. We do not currently respond to Do Not Track signals because there is no industry standard for compliance. However, we do not track your activities across third-party websites or online services for advertising purposes, and we do not allow third parties to collect personal information about your online activities over time and across different websites when you use our services.

California Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes. However, if you are a California resident and would like to make such a request, please contact us at privacy@gigue.ai.

Changes to This Notice

We reserve the right to amend this California Privacy Notice at our discretion and at any time. When we make material changes to this notice, we will notify you by email or through a notice on our website homepage and will update the "Effective Date" at the top of this notice.

Your continued use of our services after we post changes constitutes your acknowledgment of the changes and your consent to abide by and be bound by the updated notice.

Contact Information

If you have any questions or concerns about this California Privacy Notice or our privacy practices, or if you would like to exercise your California privacy rights, please contact us at:

Gigue Inc.
Attention: Privacy Department
2261 Market Street, STE 86518
San Francisco, CA 94114
United States

Email: privacy@gigue.ai
Phone: (contact number to be provided)
Support: support@gigue.ai

For general privacy inquiries not specific to California privacy rights, please see our main Privacy Policy at gigue.ai/legal/privacy-policy.

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